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Global Data Specialists
Global Data Specialists

SCADA Modernization, Repair, and Technical Support

Repair, troubleshooting and upgrades for Motorola MOSCAD and ACE3600 systems and the PLCs and HMIs around them, with after-hours support for contract customers.

Engineering and Upgrade Planning

GDS provides engineering review, bid specifications, equipment selection, and software architecture for new systems and existing installations. We identify the hardware, application changes, and field work needed before defining the upgrade scope.

PLC, RTU, and HMI Applications

Our programming services cover Motorola Intrac, MOSCAD, ACE3600, and MC-Edge RTUs, along with Allen-Bradley, Modicon, and AutomationDirect PLC applications. We adapt established control programs or develop custom logic for the process.

HMI work includes operator screens, alarms, history, and reporting in VTScada, Ignition, Wonderware (AVEVA InTouch), and Intellution iFIX, with testing planned around the retained field equipment. GDS is a Registered Integrator in the Inductive Automation Integrator Program. Our team includes an Ignition Core Certified engineer.

Field Services and Communications

RF surveys, FCC licensing, installation, and communications troubleshooting support both upgrades and installed systems. We also provide preventive maintenance, documentation, and operator training.

After-Hours Support

After-hours support is available for contract customers. We agree on contacts, response arrangements, and the systems covered when the support contract is set up, so your operators know who to call when a problem occurs outside business hours.

Motorola Repair Experience

Our repair-service work for the City of Chesapeake includes ACE power supplies, CPUs, and mixed I/O equipment. We review the equipment before quoting the available repair service, testing, price, and terms.

Upgrades for Existing SCADA Systems

For Medina County, GDS replaced the Wonderware HMI with VTScada while retaining the existing Motorola RTUs and field communications. We can help determine which software changes and field hardware work your upgrade needs.

Repair and Replacement Inquiries

For a parts or repair inquiry, provide the full model and part number, quantity, and a description of the fault or intended change. GDS can discuss repair and replacement options, including spares, and identify what additional system information is needed.

Common Questions

What should accompany a repair or troubleshooting request?
Include the full part number and revision, observed symptoms, when the fault occurs, supply voltage and any diagnostic messages. Photographs of labels and connections can help identify the equipment. Contact GDS for shipping instructions before sending hardware.
How do you decide between repair and replacement?
We consider the reported fault, equipment condition, available parts, compatibility and the role of the unit in the system. A replacement may also require changes to firmware, wiring or programming. The repair or replacement scope and timing are confirmed after review.
Can a legacy system be modernized in stages?
A staged upgrade may retain serviceable controllers or communications while changing the HMI or selected field sites. We review interfaces and dependencies to establish workable phases, including temporary configurations, test requirements and rollback steps.
Does GDS provide a separate repair warranty?
No. GDS does not provide a separate warranty on repairs or equipment. Applicable manufacturer warranty terms may cover new equipment. The quote identifies the proposed work and any manufacturer terms that apply; it does not promise a standard repair turnaround.

Relevant Project Experience

HMI modernization

A New HMI for Medina County

Wonderware-to-VTScada migration with existing Motorola RTUs and field communications retained.

Outcome: Live on redundant VTScada in December 2024. The County has since ordered two phases of RTU upgrades.

Ohio

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Aviation controls

Encrypted Runway Controls in Qatar

Motorola ACE3600 controllers and encrypted PAACS for a dual-runway installation.

Outcome: Third-party controls replaced with PAACS for four barriers in 2023. The base has since bought more PAACS equipment.

Al Udeid, Qatar

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Contact GDS About Your SCADA System

Send a site list, a part number or a description of the problem, and we'll reply with next steps and a rough scope.

Discuss your project