Refund and Return Policy
This policy explains when you can return equipment purchased from Global Data Specialists and how to request a refund.
Return Eligibility
Products may be returned within 30 days of receipt if they are unused, in their original packaging, and accompanied by a receipt or other proof of purchase. We do not charge a restocking fee on eligible returns.
Some items may not be refundable, including opened software and products that have been customized or modified. Contact us before ordering if you need to confirm whether an item can be returned.
How to Request a Return
Email sales@gbl-data.com for a Return Merchandise Authorization (RMA) number before shipping an item back. Include your order reference, part number, and reason for the return so we can review the request. Returns without an RMA number will not be accepted.
Inspection and Refunds
We inspect returned items and let you know whether the refund is approved. Approved refunds are issued to the original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. If your item is defective or does not match your order, describe the issue when you request the RMA.
Warranty
GDS does not provide a separate warranty on equipment sales or repair work. Motorola provides a manufacturer warranty under its applicable terms. Contact us for the Motorola warranty information that applies to the specific equipment you are purchasing.
For a defective or incorrect item, follow the return process above.
Policy Changes
We may update this policy. Changes take effect when posted on this website.
Contact GDS
For a return, refund, or warranty question, email sales@gbl-data.com or call 480-461-3401.