Motorola RTU Repair Services

PM Contracts

Preventative Maintenance Check and Service Contracts are available for the Motorola Intrac, MOSCAD/MOSCAD-L, ACE3600, and Irrinet/Irrinet-ACE Systems. Upon completion of the PM Service a report will be provided detailing the service provided and status of each RTU and the
central site(s).

Typical Service Checks of the RTU and FIU include the following items:

• Inspection of the Antenna, Coaxial Cable and Connectors.
• Inspect External RTU Power & I/O Cabling
• Inspect Internal RTU Cabling and Connections
• Test Radio For: Tx/Rx Frequency, RF Power Out, Reflected Power, Receive Sensitivity, Tx Frequency Error, Deviation
• Conduct Battery Tests, with and without load
• Verify Communication to Central Computer(s)
• Verify Functionality of I/O Modules: Using Test Set for Intrac RTU's, and simulate contact closures for MOSCAD and ACE3600 RTU's
• Document RTU if needed: RTU Type, RTU Model, RTU Serial #, RTU Field Name, Radio Type, Power Supply Type, I/O Module(s) Type(s), I/O Wiring, Site Address, System Address, FCP Configuration (Intrac), RTU Application (MOSCAD and ACE3600)

P. M. Checks & Services at Central Computer(s) to include: Verify proper operation of all peripherals, Clean computer system, Run software diagnostics, Defrag hard drive, Backup all security system files, Backup alarm log files, Clean keyboard and mouse

Repair

Since 1975 as former Motorolans and when we opened our doors in 1996, the technicians of GDSI have been involved in the repair and maintenance of the Motorola Fixed Data Products.

Whether your equipment is in or out of Warranty, we will keep your down time to a minimum by fast, accurate and complete repairs.

• Warranty Depot Repair – For repair of Fixed Data products still under active Motorola warranty. Extended warranty contracts are available. Motorola standard warranty period is 1-year parts and labor. All Standard Terms and Conditions apply. Repairs include parts, labor and return shipping via UPS Ground or equivalent.
• Non-Warranty Repair - To avoid wildly fluctuating prices, flat rate pricing has been established on many of the Fixed Data products. Prices include parts, labor and return shipping via Ground Shipping. All repairs are covered by a conditional 90-day warranty. Physically or electrically damaged units (if economically repairable) will be repaired at the flat rate charge. No-Trouble Found units will be charged a check out fee.
  
  Exclusions: SP's or modified equipment.
• Maintenance Agreements - Agreements include parts, labor and return shipping via Ground Shipping.  Equipment must be in good working order at the start of the contract.  Units that exhibit evidence of physical or electrical damage may not be covered under the Maintenance Agreement and would be repaired under time and material rates.  A complete equipment list must be supplied at time of quotation as well as before contract start date.  INTRAC and MOSCAD Maintenance Agreement customers receive toll-free telephone technical support. Over the phone programming of the Central Data Base and MOSCAD RTU as well as component level troubleshooting are not covered as part of technical support.
  
  Exclusions: batteries, antennas, chargers, and other accessory items.
 

All repairs not covered under Maintenance Agreements, Flat Rates, or Warranty will be performed under time and material rates. Prices will include all parts and labor. No Trouble Founds (NTF) and Estimates will be charged a checkout fee. All repairs will be covered by a conditional 90-day warranty. Prices are subject to change without notice.

If you would like a quotation for the Maintenance Agreements, Preventive Maintenance Check and Service Contract, or other requests, please contact us.